Complete Answers
Looking for more information about our products or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find what you need, please get in touch.
WHAT IS YOUR PROCESSING TIME?
Usually 1-5 days
If it takes LONGER, we will notify you by email
DO YOU OFFER GROUP ORDERS?
Yes....Most definitely
Just send us a email for more information sales@hammscraftyhands.com
DO YOU ACCEPT RETURNS?
WE DO NOT ACCEPT RETURNS DUE TO EACH ITEM BEING PERSONALIZED.
Please Contact us if you have ANY problems with your order and we will gladly assist you.
HOW WILL YOUR ITEMS SHIP?
Your package will be shipped using USPS priority mail
Express shipping will be sent using UPS or FedEx
WHAT DO I IF MY PACKAGE IS DAMAGED?
If you item is damaged during shipping, PLEASE TAKE A PICTURE OF THE ITEM, Then EMAIL us at support@hammscraftyhands.com
We will gladly assist you
CAN I PICK A DIFFERENT COLOR FOR MY DESIGN?
You may pick ANY color for your order!
See the color chart in each listing to pick your favorite, IF you don't see a specific color listed reach out to us we have plenty of colors and some are not listed
CAN I ADD TEXT TO MY ITEM THAT IS NOT SHOWN IN THE LISTING?
ABSOLUTELY!
Please message us so I can let you know if it fits properly.
I do not charge extra when adding to your items.
WHAT IF I DON'T CHOOSE A COLOR?
If a color is not included with your order the color from the photo will be used (for multi colored items) and black for black items.